Shipping Policy

Last updated: August 23, 2026

Order Processing

Orders are generally processed within one to three business days after payment authorization. Orders are not normally processed on Sundays or major U.S. holidays. If an item is unavailable or additional verification is required, we will contact you using the email address provided at checkout.

Shipping Destinations and Delivery

Orders are fulfilled and shipped from the United States. Available shipping options, charges, and estimated delivery times are displayed at checkout. Delivery estimates begin after an order has been processed and are not guarantees. Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

Order Tracking

When tracking is available, we will send a shipping confirmation to the email address used for the order. Tracking information may require additional time to update after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address needs correction. We cannot guarantee changes after an order enters processing or ships.

Damaged, Missing, or Incorrect Items

Please inspect your order promptly. If an item arrives damaged, is missing, or is different from what you ordered, contact us within seven days of delivery with your order number and clear photos when applicable. We will review the issue and provide appropriate next steps.

International Orders

International shipping, if offered at checkout, may be subject to customs duties, import taxes, and local fees charged by the destination country. These charges are the customer’s responsibility unless stated otherwise at checkout.

Contact Us

Northbridge Global LLC
906 116TH ST S, TACOMA, WA 98444
Email: support@northbridgepets.com
Phone: +1 (564) 516-8486